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Customer Data Protection & Privacy

Privacy Policy

Effective Date: October 2026 | Last Updated: October 2026

Welcome to Bibbu.in, operated by Sayyad Mohammad Shubair (Sole Proprietorship / Individual). We value the trust you place in us and are committed to protecting your personal information and privacy rights under Indian law.

1. Information We Collect

When you browse our store, add items to cart, or place an order on Bibbu.in, we collect relevant information required strictly to fulfill your order and provide customer support:

  • Customer Identity: Full Name.
  • Delivery Contact: Complete Shipping Address, City, State, and 6-Digit PIN Code.
  • Communication Details: 10-Digit Mobile / WhatsApp Number (for address verification, OTPs, and courier delivery updates) and Email Address (for digital invoices and order receipts).
  • Technical Device Logs: IP address, browser type, and operating system collected passively for fraud detection and security auditing.

2. How We Use Your Information

We use the collected information solely for legitimate e-commerce operations, including:

  • Processing, packing, and dispatching your ordered products through verified third-party courier partners (Delhivery, Shadowfax, Xpressbees, Shiprocket).
  • Sending transactional order confirmation, automated WhatsApp/SMS dispatch alerts, and live AWB tracking links.
  • Managing customer inquiries, warranty verification, return pickups, and 7-Day replacements.
  • Preventing fraudulent orders and non-delivery courier rejections (RTO).
🔒 Zero Data Selling Guarantee: We do NOT sell, rent, lease, or trade your personal data, phone number, or address to any third-party marketing companies.

3. Payment Security & Financial Data

We treat your payment security with the utmost seriousness. All online prepaid transactions on Bibbu.in are encrypted and processed through Reserve Bank of India (RBI) licensed payment aggregators (such as Razorpay):

  • No Card/UPI Storage: We do NOT store your Debit/Credit Card numbers, CVV codes, Net Banking passwords, or UPI MPINs on our servers.
  • 256-Bit SSL Encryption: Every transaction session is protected by industry-standard TLS/SSL encryption protocols.
  • PCI-DSS Level 1: All payment flows comply with PCI-DSS Level 1 certification managed by our payment partners.

4. Cookies & Web Analytics

Bibbu.in uses minimal first-party browser cookies strictly necessary to maintain your shopping cart, remember your theme preference (Dark/Light mode), and improve website loading speed. You can disable cookies in your browser settings at any time without restricting checkout access.

5. Grievance Redressal Officer

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, the contact details of the designated Grievance Officer for Bibbu.in are provided below:

Name: Mohd Irfan

Designation: Grievance Redressal Officer

Legal Entity: Bibbu.in (Sayyad Mohammad Shubair)

Email: support@bibbu.in

Helpline: +91 98183 24886

Operational Address: Delhi NCR, India - 110053

⏱️ Redressal Timeline: All grievances will be acknowledged within 48 business hours and redressed within 30 days of receipt.