Return, Refund & Cancellation Policy
Effective Date: October 2026 | Last Updated: October 2026
At Bibbu.in (operated by Sayyad Mohammad Shubair), we pride ourselves on delivering 100% genuine smart gadgets and home utility essentials. We offer a transparent, customer-first policy so you can shop with absolute peace of mind.
1. 7-Day Doorstep Replacement Guarantee
We provide a hassle-free 7-Day Replacement Guarantee starting from the calendar date of product delivery under the following circumstances:
⚡ Defective on Arrival
If the electronic or mechanical gadget fails to operate or power on out of the box.
📦 Transit Damage
If the outer parcel or item was physically damaged or cracked during courier transit.
🔄 Incorrect Item Delivered
If you received an item or variant different from the one ordered on Bibbu.in.
🧩 Missing In-Box Accessories
If standard attachments, charging cables, or accessories listed in the box are missing.
2. How to Claim a Replacement
Raising a replacement request is simple and direct:
- Contact Support within 7 Days: Reach out via WhatsApp at +91 98183 24886 or email support@bibbu.in with your Order ID (e.g., BIBBU-49636).
- Share Verification Visuals: Provide 2–3 clear photos or a short video highlighting the issue (unboxing video is highly recommended for transit damage claims).
- Doorstep Reverse Pickup: Our support team will schedule a free reverse pickup via our courier partners (Delhivery/Shadowfax).
- Fresh Dispatch: As soon as the pickup is scanned or received at our hub, a brand-new replacement unit is immediately dispatched with fresh AWB tracking.
3. Order Cancellation Policy
- Free Cancellation Before Dispatch: You can cancel any order free of charge before it is handed over to the courier partner (typically within 12–24 hours of placing the order). Simply WhatsApp our helpline at +91 98183 24886 or email us.
- Post-Dispatch Cancellation: Once an order is dispatched and in transit with the courier, cancellation cannot be processed midway. In such cases, please receive the shipment and proceed via our standard 7-Day Replacement window if needed.
4. Refund Policy, Mode & Timelines
In rare situations where a replacement product is out of stock, discontinued, or cannot be delivered to your PIN code:
A 100% refund of the total paid amount will be initiated without any deduction or restocking fee.
Refunds are credited back directly to the original source of payment (bank account, debit/credit card, or UPI VPA) within 5 to 7 working days through our payment gateway partner (Razorpay).
For COD orders where refund is approved, our accounts team will request your verified UPI ID or Bank Account (Account Number + IFSC). The refund will be credited via instant NEFT/IMPS/UPI within 3 to 5 business days.
5. Need Help With an Order?
Our customer happiness desk is active 6 days a week to assist you with quick resolutions: